Account Deletion Request

For the mobile game Charon Express by Adisoft

⚠ Important Deleting your account cannot be undone once it is complete. Your progress, your souls and coin, the items you own and any linked Google or Apple account are all removed, and no refunds are given for purchases already made.

What data will be deleted?

We permanently remove the account and everything attached to it:

Your display name and avatar.
Your souls and coin.
Your garage: the vehicles and skins you have unlocked, and the one you had selected.
Your power-up stock, levels and slots, and your permanent upgrades.
Your settings, language, high score and soul collection.
The link to any Google or Apple account, and the device the account was created on.
Your scores on the weekly leaderboard, once the week they were set in has ended.

Note: records of purchases you made are kept, with no link to you. They hold no personal data — a store transaction id and a product id — and they are what stops the same receipt being redeemed again on a new account.

How to request account deletion

Method 1: From inside the game

Open Settings in Charon Express and choose to delete your account. You are already signed in there, so nothing else is needed, and the deletion is applied straight away. This works for every player, including those who have never linked a Google or Apple account.

Method 2: By email

If you no longer have the game installed, send us a request and we will delete the account for you. Click the button below to generate a pre-filled email to our support team.

Request Deletion via Email

Method 3: Manual email

If the button above does not work, send an email to support@adisoft.io with the subject line "Account Deletion Request - Charon Express", including the following so we can find the right account:

            Subject: Account Deletion Request - Charon Express

            Hello Adisoft Support,

            I would like to request the permanent deletion of my Charon Express account
            and all associated data.

            My details are as follows:
            - In-game Display Name: [Enter your display name]
            - Platform: [Android or iOS]
            - Linked account (Google or Apple), if any: [Enter it]

            Thank you.
        

Processing Time

Deletion from inside the game is immediate. An emailed request is verified by our support team and completed within 14 business days of us receiving it, and we will confirm by email once it is done.

In both cases the account is kept for 30 days after deletion in case you change your mind, and is then erased permanently. After that nobody, including us, can bring it back.

Contact

If you have any questions about deleting your account, contact us at support@adisoft.io.